Returns, Refunds and Warranty Policy

TJM Northern Beaches is a trading name of Molesworth Pty Ltd (ABN 49 121 938 190).

Your rights under the Australian Consumer Law always apply. Nothing in this policy limits them.

Check fitment before you buy

4WD accessories are vehicle-specific. Please confirm your vehicle make, model, year and variant before ordering. If you are unsure, call 1300 856 888 or email info@tjmnorthernbeaches.com.au and we will check it for you. Do not fit a product you believe is wrong for your vehicle. Contact us first.

Change of mind returns

We accept change of mind returns within 30 days of delivery or collection if the product is:

• Unused, uninstalled and in resaleable condition
• In its original, undamaged packaging with all parts and hardware
• Accompanied by your invoice or order number
  

Approved change of mind returns carry a 20% restocking fee. You pay the return freight. Original shipping costs are not refunded.

We cannot accept change of mind returns on:

• Products that have been fitted, drilled, wired, or modified
• Special order or made-to-order items (see below)
• Clearance items marked as final sale
• Gift cards

Special orders

Items we order in specifically for you require a 50% deposit. If you cancel for change of mind, we keep the return and restocking costs our supplier charges us, up to the value of the deposit. We will show you those costs and refund the rest.

Damaged in transit

Please inspect your delivery on arrival. If anything is damaged, email orders@tjmnorthernbeaches.com.au within 48 hours with photos of the item, packaging and consignment label. Do not fit a damaged product. Reporting quickly helps us resolve it with the carrier faster. It does not affect your rights under the Australian Consumer Law.

Faulty products and warranty claims

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms:

• If a product has a major fault, you choose a refund or a replacement.
• If the fault is minor, we will repair or replace it.
• If our fitment work has a major problem, you can cancel and get a refund, or get compensation for the drop in value.
• If the problem is minor, we will fix it within a reasonable time.
  

The manufacturer's warranty and our workmanship warranty are in addition to these rights.

To make a claim, email orders@tjmnorthernbeaches.com.au with:

• Your invoice or order number
• A description of the fault
• Photos or video of the fault
• Your vehicle details and who fitted the product
  

Please do not send anything back until we issue a return authorisation. We will assess the claim with you and the manufacturer where needed. Most products we sell also carry a manufacturer's warranty on top of your consumer guarantees. Warranty periods vary by product and are listed on the product page or supplied with the product.

For an approved claim, we will repair, replace or refund in line with the Australian Consumer Law. No restocking fee applies. We cover reasonable return freight for approved faulty items. For large items such as bars, canopies and drawer systems, we will arrange collection or ask you to bring the vehicle in.

If a returned product is found to have no fault, we may charge a reasonable assessment fee. We will tell you the cost before any assessment starts.

Products fitted in our workshop

Fitment carried out by TJM Northern Beaches is covered by our lifetime workmanship warranty for as long as you own the vehicle. It covers the fitment work itself: mounting, wiring and integration. If something we fitted isn't right, bring the vehicle back and we will fix the workmanship at no cost to you.

The workmanship warranty does not:

• Transfer to later owners of the vehicle
• Cover work affected by later modifications, accidents or work by others
• Cover the products themselves, which are covered by your consumer guarantees and the manufacturer's warranty
  

To claim, call us or email orders@tjmnorthernbeaches.com.au with your invoice or job number.

What warranty does not cover

• Damage from incorrect installation by a third party
• Use outside the manufacturer's instructions or rated capacity, including overloading
• Accident damage, misuse or recovery damage
• Modifications to the product
• Normal wear and tear
• Corrosion or failure caused by lack of reasonable maintenance
  

If a third party fitted the product, the product itself remains covered. Faults caused by that installation are a matter for the installer.

Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are processed to your original payment method within 5 business days. Your bank may take a few extra days to post the refund.

Contact us

Online orders, returns and warranty claims: orders@tjmnorthernbeaches.com.au
Sales and product enquiries: info@tjmnorthernbeaches.com.au
Phone: 1300 856 888

Returns and drop-offs: Unit 6/750 Pittwater Rd, Brookvale NSW 2100
Monday to Friday: 8am to 5pm
Saturday: 7:30am to 12pm
Sunday: Closed

Molesworth Pty Ltd trading as TJM Northern Beaches
ABN 49 121 938 190
Registered address: Unit 1b/750 Pittwater Rd, Brookvale NSW 2100