Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds (If Applicable)
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment within a certain number of days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take time before your refund is officially posted.
- Contact your bank — there is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at orders@tjmnorthernbeaches.com.au.
Sale Items (If Applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. To arrange an exchange, email us at orders@tjmnorthernbeaches.com.au and send your item to:
TJM Northern Beaches
Unit 1b/750 Pittwater Rd, Brookvale NSW 2100, Australia
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
Shipping
To return your product, mail it to:
TJM Northern Beaches
Unit 1b/750 Pittwater Rd, Brookvale NSW 2100, Australia
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact Us
If you have any questions about this Returns & Refunds Policy, you can reach us at:
Phone: (02) 1234 5678
Email: orders@tjmnorthernbeaches.com.au
Address: Unit 1b/750 Pittwater Rd, Brookvale NSW 2100, Australia
